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Product Transfer Process

If your client’s existing Saffron mortgage deal is due to end in the next 90 days you can complete a Product Transfer for them in a few simple steps. We pay a 0.35% procuration fee for both residential and buy-to-let transfers.

  • Step 1. To complete a Product Transfer you’ll need to be registered with us. To start the registration process visit: https://mortgageapply.saffronbs.co.uk/Molregistration/
  • Step 2: Check your client is eligible for a Product Transfer. Most are, but there are some exclusions. Check our Product Transfer criteria here. 
  • Step 3. Check which of our Retention Products would suit your client. You’ll find these in our handy Product Guide. There are no application or product fees for your clients to pay.
  • Step 4. Ask your client for their ‘Authentication Code’. They’ll find this in the letter we sent to them about three months before their current deal ends, along with their HPI LTV figure. If they’re a self-build client, we’ll also need to see their Warranty and Building Control Completion Certificate.
  • Step 5: Login to our Broker Product Transfer Portal here and complete the Product Transfer request. This will generate an ESIS.
  • Step 6: We will send the mortgage illustration and offer to your client. They need to sign and return the Product Acceptance Form to you.
  • Step 7: Once we have everything back from you, we’ll confirm to both you and your client that the Product Transfer has been accepted and what their new monthly repayments will be.

Important points to remember:
Product Transfers take effect on the first day of the month. 

We need to receive the signed Product Acceptance Form at least 21 days before the Product Transfer date. If this isn’t received the Product Transfer might not happen in time and the client will be charged the Standard Variable Rate until the start of the following month. 

Brokers can only process Product Transfers for clients who do not require any other changes to their mortgage (e.g. change length or borrow more money).

We run a credit check for Product Transfers but this won’t affect our decision, and we don’t ask for proof of income or spending.

Our products can change at any time and without notice. A Product Transfer is not secured until we have received the signed Product Acceptance Form.

If you have any further questions please contact the Retentions Team on 0800 072 1100 (option 2 then option 1) or mortgage.retention@saffronbs.co.uk