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Current service levels

Underwriting Initial Review – 5 working days

Processing document review – 3 working days

DIP Referral (Residential & Buy-to-Let) - 2 working days

DIP Referral (Self-Build) – 3 working days

Our Product Range

We've created a handy Product Guide containing all of our products.

View our products

You’ve shaped our changes - now help us adapt again!

Take part in our quick Broker Survey and tell us what’s working (and what we can do better). Share your feedback and you’ll be in with a chance to win one of three prizes, including a £100 Amazon voucher.

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Find your BDM

Need support on a case? Find your dedicated Business Development Manager.

BDM finder

Renters Rights Act 2025

From 1 May 2026 the Renters Rights Act 2025 changes the way landlords in England rent their properties.

Click the link below to read more about what this means for you and your clients.

Learn more

More Information

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All our latest product details - in one place.

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Up-to-date service levels – giving you clarity before you submit.

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Your local BDM, here to support you and your clients.

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Quick tools to sense-check affordability, rental cover and more.

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Real-life lending examples showing how we embrace different.

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A step-by-step guide to our product transfer process.

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Clear guidance on valuation types and the fees your clients will pay.

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View firms we work with to keep cases moving smoothly.

What do our brokers think?

We aim to set the standard and provide our brokers with the best possible service. We welcome all feedback so we can continue to develop our service to you.